Since about Friday I’ve been noticing a slowing of download speeds. Finally today I ran some speed tests. When I first set up the account I was getting about 4-5 Mbps down. Today I’m lucky to get 600Kbps. Often I’m getting around 200Kbps.
I tried shutting off all the computers in the house but the one I was testing with. I tried the speed test on multiple computers. I tried shutting down the modem and router for several minutes and restarting. Finally I needed to call Earthlink technical support.
They had me strip down the situation to one computer connected directly to the modem – no router – and, seeing that the speeds were still slow, now admit that the problem is on their end.
They say a technician will be contacting us within 24 hours and seeing that it’s now Sunday, I expect that they’ll be calling tomorrow while we are both at work. I’m taking bets…. anybody?
In the meantime they don’t want me to reconfigure the system back to using the router which means only one computer online at a time. Luckily I ran Ethernet around the house last summer and so I’m not dependant on the wireless from the router but we will have to take turns using the Internet, manually switching cables to route the signal to my office or her office.
Ugh.